CUSTOMER EXPERIENCE CONSULTANCY
FOR YOUR GROWING BUSINESS
WHAT'S YOUR COMPETITIVE ADVANTAGE?
91% of business buyers say their experience
with a company is as important as its
products or services
Your clients want: a partner who is
easy to find, easy to trust and
easy to do business with.
Your business needs: a customer experience that maximises revenue and supports the company's growth.
We bring: the marketing, customer service & operational delivery experience to your team to make it happen.
Make Your Business
EASY TO FIND
EASY TO TRUST
EASY TO DO BUSINESS WITH
Has your new business pipeline slowed down? Are you losing clients to your competitors? Do you know how your customers really feel about you? Do you want to attract more of your ideal clients? Reviewing and refining your customer experience is a great place to start when trying to answer any of these questions.
Our 60-minute First Look CX Review is ideal if you want to:
- Learn about easy ways to improve your B2B customer experience
- Ask for advice about a specific customer experience problem, or how to maximise on a success
Book your call now and we will send you a short questionnaire to complete to make the most of your time. On the call we will:
- Look at your company's customer journey and identify areas of improvement
- Share some customer experience 'tools of the trade'
- Give you practical suggestions about how to quickly improve your key areas of focus
The First Look CX Review costs £199. No further commitment is required.
Would you like your cUSTOMER Experience to drive more business?
If you would like to take a more in-depth look at whether your business is Easy to Find, Easy to Trust and Easy to Do Business With, then our Deeper Look CX Review can help.
This is ideal if you already believe improving customer experience is critical to the success of your business and you want strategic guidance and practical support to start making changes.
We will start with a short discovery call to find out more about your business objectives, vision and areas of the customer experience you want to improve or have more insight into. Then together we'll choose a specific element to focus the review on. This could include anything from mystery shopping, direct customer feedback and reviews, to messaging development and understanding your ideal customer profile, to mapping a customer journey and finding (potentially hidden) areas of friction, to developing a new customer onboarding (or other) internal process and training for your team, to an employee engagement strategy.
Each Deeper Look CX Review is bespoke and can be delivered as a standalone project, or combined with other reviews to provide the building blocks for your overall CX strategy and program.
The discovery call is free and Reviews cost from £750 depending on the requirements.
